Assess
ARC walks the property — every unit, every system, every document that exists for it — before agreeing to manage anything. That means the condition of the building, the current leases and rent roll, open violations or compliance items, existing vendor relationships, and what the owner actually cares about most. Nothing gets promised before it's understood.
Review
Everything from the assessment turns into a written management plan — and the owner signs off on it before ARC touches a lease, a vendor, or a dollar. No surprises about scope, procedures, or who approves what.
Exactly which of the twelve functions apply to this property.
Spending thresholds and what needs owner sign-off first.
How and when the owner hears from ARC, and how often.
A flat monthly fee, agreed before day one — month-to-month.
Complete
This is the ongoing part — leasing, collections, maintenance, vendor coordination, compliance — carried out against the plan from step two, and never called finished until it's recorded. An owner should never be the one chasing a vendor, an invoice, or an answer.
A maintenance request, start to finish
Submitted in the resident portal → triaged for urgency → dispatched to a vetted vendor → closed out and recorded against the property.
A vacancy, start to finish
Make-ready coordinated → listed and shown → applicants screened — credit, background, landlord history → lease signed, move-in scheduled.
Every month, without asking
A statement showing income, expenses, and activity — plus portal access to the documents behind it, any time.